r8888 Privacy Policy

Our Six Privacy Commitments

Before diving into the full policy, here is a plain-language summary of r8888's core commitments to your privacy as a player based in Bangladesh.

1. Information We Collect

When you register an account, use the r8888 platform, or contact our support team, we collect the following categories of personal information:

• Registration Data. Full name, date of birth, email address, mobile phone number, and residential address provided when you create your r8888 account.
• Verification (KYC) Data. Copies of government-issued identity documents (e.g., National ID card, passport) submitted as part of the mandatory KYC verification process required before processing withdrawals.
• Financial Data. Payment method details (bKash account number, Nagad account number, Rocket account number, Upay account number, or card details for Visa/Mastercard transactions), transaction history, deposit amounts, withdrawal amounts, and account balance history.
• Usage and Technical Data. IP address, device type, operating system, browser type and version, session duration, pages visited, games played, bet history, and login timestamps. This data is collected automatically when you access the r8888 platform.
• Support Communications. Records of all communications between you and r8888 customer support, including live chat transcripts, email correspondence, and any documentation you provide to support an enquiry or complaint.

2. How We Use Your Information

r8888 uses your personal information only for purposes that are necessary for the operation of the platform and for the delivery of services to you. The specific purposes for which your data is used are:

• To create, manage, and maintain your player account, including verifying your identity and age to ensure compliance with the 21+ eligibility requirement.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records as required under applicable anti-money-laundering (AML) obligations.
• To deliver game content, personalise your platform experience, and provide relevant promotional offers to which you are eligible, based on your activity and preferences.
• To detect and prevent fraud, bonus abuse, money laundering, underage gambling, and other prohibited conduct on the r8888 platform.
• To respond to customer support enquiries and complaints, including resolving disputes and processing responsible gaming requests such as self-exclusion or deposit limit applications.
• To send service-related communications, including account security alerts, deposit confirmation messages, withdrawal notifications, and policy update notices. r8888 does not send unsolicited marketing messages to players who have opted out of marketing communications.

3. Disclosure of Your Information

r8888 does not sell your personal data. We share your information only in the following limited circumstances, and only to the extent strictly necessary:

• Payment Processors. Your financial data is shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card scheme operators — for the sole purpose of executing your deposit and withdrawal transactions. These partners process your data under their own privacy policies and applicable financial regulations.
• Identity Verification Providers. KYC documents and identity data may be shared with third-party identity verification service providers engaged by r8888 to carry out the mandatory player verification process. These providers are bound by contractual confidentiality obligations.
• Legal and Regulatory Obligations. r8888 may disclose your personal information to law enforcement authorities, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or lawful regulatory request. In such cases r8888 will only disclose the minimum information necessary to satisfy the legal obligation.
• IT and Platform Providers. Technical service providers engaged to operate and maintain the r8888 platform (including cloud hosting, cybersecurity, and customer support software providers) may have access to personal data as part of the services they provide. All such providers are subject to data processing agreements requiring them to handle your data securely and only as instructed by r8888.

4. Cookies and Tracking Technologies

The r8888 website uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. The cookies we use fall into the following categories:

• Strictly Necessary Cookies. These cookies are essential for the r8888 platform to operate. They maintain your login session, remember your security preferences, and enable core platform functionality such as the game loading engine and the deposit flow. These cookies cannot be disabled without preventing the platform from working correctly.
• Functional Cookies. These cookies allow r8888 to remember your preferences (such as language selection, game display settings, and responsible gaming tool configurations) so that you do not need to reset them each time you visit. Disabling functional cookies may limit certain personalisation features.
• Analytical Cookies. With your consent, r8888 uses analytical cookies to understand how players interact with the platform — including which games are most popular, where players encounter difficulties, and how the platform can be improved. Analytical data is aggregated and does not identify individual players.

You can manage or disable non-essential cookies at any time through your browser's settings. Please note that disabling certain cookies may affect your ability to use some features of the r8888 platform. r8888 does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.

5. Data Security

r8888 takes the security of your personal information seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options for player accounts, regular platform security audits, and access controls that restrict employee access to personal data on a strict need-to-know basis.

While r8888 maintains robust security practices, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights, r8888 will take prompt action to contain the breach and notify affected players as required. You are responsible for keeping your own login credentials secure and for notifying r8888 immediately if you suspect unauthorised access to your account.

6. Data Retention

r8888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data and transaction records are retained for a minimum of 5 years following account closure to satisfy anti-money-laundering record-keeping requirements; KYC documents are retained for the same minimum period; support communications are retained for 2 years from the date of the last interaction unless a longer period is required for dispute resolution; analytical and usage data in aggregated, de-identified form may be retained indefinitely for platform improvement purposes.

When your personal data is no longer required for any of the above purposes and there is no legal obligation requiring its retention, r8888 will securely delete or anonymise that data. You may request information about the specific retention period applicable to your data by contacting [email protected].

7. Your Privacy Rights

As a player on the r8888 platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days:

• Right of Access. You have the right to request a copy of the personal data r8888 holds about you, together with information about how that data is used and with whom it has been shared.
• Right to Rectification. You have the right to request correction of any inaccurate or incomplete personal data r8888 holds about you. You may update basic account information directly through your account settings at any time.
• Right to Erasure. You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to r8888's legal obligations to retain certain data (e.g., AML record-keeping requirements), which take precedence over deletion requests where applicable.
• Right to Restrict Processing. You have the right to request that r8888 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and r8888 is considering that objection.
• Right to Object. You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of promotional communications by contacting r8888 support or by using the unsubscribe mechanism included in any marketing email you receive from r8888.

8. Payment Data and Financial Privacy

r8888 does not store complete card numbers or mobile banking PINs on its own servers. Payment card data processed through Visa and Mastercard transactions is handled by PCI-DSS compliant payment processors. Mobile financial service transaction data processed through bKash, Nagad, Rocket, and Upay is handled by those respective service providers under their own regulatory frameworks applicable in Bangladesh.

All financial transaction records — including deposit amounts, withdrawal amounts, payment method references, and timestamps — are retained by r8888 as part of its AML compliance obligations. These records are treated with the highest level of confidentiality and are accessible only to authorised r8888 compliance personnel and, where legally required, to relevant regulatory authorities.

9. Responsible Gaming and Data

When you use r8888's responsible gaming tools — including self-exclusion, deposit limits, session time limits, or time-out requests — r8888 records and processes the relevant data in order to give effect to your request and to ensure the restriction is consistently applied across your account. This data is treated with particular sensitivity. Self-exclusion records are retained for a minimum period matching the duration of the exclusion you requested, and for a further period as required to prevent inadvertent re-registration. r8888 does not use responsible gaming tool data for marketing or profiling purposes.

10. Changes to This Privacy Policy

r8888 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes to this policy, we will notify registered players via the contact details held on their account prior to the changes taking effect. The updated policy will always be available on this page, together with its effective date. Your continued use of the r8888 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy.

11. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the r8888 support team. All privacy-related enquiries are handled with strict confidentiality. We aim to acknowledge all privacy enquiries within one business day and to resolve them fully within 30 days.

Email: [email protected]